Business Etiquette Basics » Phone Etiquette http://www.businessetiquettebasics.com Convey Charisma Confidence Competence Everyday! Fri, 03 Feb 2012 17:00:00 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Professional Phone Etiquette http://www.businessetiquettebasics.com/business-communication/phone-etiquette/professional-phone-etiquette http://www.businessetiquettebasics.com/business-communication/phone-etiquette/professional-phone-etiquette#comments Tue, 20 Apr 2010 17:05:02 +0000 Theresa Delgado http://www.businessetiquettebasics.com/business-communication/professional-phone-etiquette-phone-etiquette-speed-volume-articulation Phone Etiquette – does it really matter?

Alright so you’ve just been contacted for the phone interview and you’ve practiced your answers, you’ve researched the company, you’ve reviewed your resume you’re ready right?!  There’s one other item that could help you shine, when you can’t be seen – good, no great, phone etiquette skills.

With so much communication taking place over the phone, proper phone etiquette is very important in the professional environment.  Below

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Professional Phone Etiquette is an article from: Business Etiquette Basics. We invite you to stop by, we have more articles on career change and advancement.

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Phone Etiquette – does it really matter?

Alright so you’ve just been contacted for the phone interview and you’ve practiced your answers, you’ve researched the company, you’ve reviewed your resume you’re ready right?!  There’s one other item that could help you shine, when you can’t be seen – good, no great, phone etiquette skills.

With so much communication taking place over the phone, proper phone etiquette is very important in the professional environment.  Below are 4 videos addressing some basics of professional phone etiquette.

http://www.youtube.com/watch?v=8gkuDAV41bc

Phone communication must rely attitude and tone of the voice to convey professionalism

http://www.youtube.com/watch?v=5RR7dlzkyL0

Not being able to see the person on the other end of the phone (assuming you’re not using Skype) your communication can be enhanced with pitch, tone, and inflection.

http://www.youtube.com/watch?v=TkSzFKy5q1k

Probably the most important keys to phone etiquette are speed, volume and articulation.  This will assure that your communication is being conveyed properly – the goal of the conversation!

http://www.youtube.com/watch?v=PcX3jFXgPac

Expert: Tracy Goodwin
Bio: Tracy has a masters in corporate communication and ten years experience in professional speaking.

Professional Phone Etiquette is an article from: Business Etiquette Basics. We invite you to stop by, we have more articles on career change and advancement.

You might also like to read:

  1. Dining Etiquette – The Invitation
  2. Office Etiquette PowerPoint Presentation
  3. Phone Interview: 10 Tips for Impressing

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