Professional Phone Etiquette

Phone Etiquette -- does it really matter?

Alright so you’ve just been contacted for the phone interview and you’ve practiced your answers, you’ve researched the company, you’ve reviewed your resume you’re ready right?!  There’s one other item that could help you shine, when you can’t be seen -- good, no great, phone etiquette skills.

With so much communication taking place over the phone, proper phone etiquette is very important in the professional environment.  Below are 4 videos addressing some basics of professional phone etiquette.

Phone communication must rely attitude and tone of the voice to convey professionalism

Not being able to see the person on the other end of the phone (assuming you’re not using Skype) your communication can be enhanced with pitch, tone, and inflection.

Probably the most important keys to phone etiquette are speed, volume and articulation.  This will assure that your communication is being conveyed properly -- the goal of the conversation!

Expert: Tracy Goodwin
Bio: Tracy has a masters in corporate communication and ten years experience in professional speaking.

You might also like to read:

1. Business Etiquette: 4 Key Cultural Basics
2. Dining Etiquette – The Invitation
3. Phone Interview: 10 Tips for Impressing